Terms & Conditions
1. General information about us
Company Registration No: 05685097
2. How to conclude a contract with us using this website
These are the steps you need to take to conclude a contract with us:
(1) Make sure you have read and understand our terms
(2) Browse our information
This website contains information about our goods which you will need to know before you place your order including descriptions of our goods, current prices (including delivery and returns policies.
The information about the goods on our website constitutes an "invitation to treat" and is not a contractual offer from us which you may accept. This means that we reserve the right to correct any errors in that information without liability to you. It also means that in no circumstances will we be contractually bound to supply you with goods on the basis of any incorrect information, even if that information is repeated in your order.
Labelling i.e. Harris Tweed Labels are only shown for illustrative purposes, if you require the label to be stitched onto the cushion or footstool please inform us prior to purchase.
(3) Select the goods you wish to purchase
You can select any items you wish to purchase by clicking on the "add to basket" button. You will be taken to your shopping basket whenever you add a new item, but you can also view the contents of your shopping basket by clicking on the "shopping basket" button. The shopping basket screen lists your current selection of items with description, price and current subtotal. You can edit the contents of your basket and remove any input errors by removing items or changing quantities.
(4) Making a Purchase
To purchase the items in your basket and proceed with your order using our secure online purchasing facility, click on the "Checkout" button on the shopping basket screen. You will then be asked to enter your email address and password if you are an existing user of the site, or to register if you are a new user. You can then click for Decur Checkout where our secure server provider Paypal will process the payment for Visa, Mastercard, American Express or through Google Checkout to complete your order. You will also have the option to pay using a Cheque or Postal Order. You will be asked to provide certain information we need to enable us to process your order such as your preferred delivery address and payment details. It is your responsibility to provide us with sufficient information to process you order.
We will acknowledge receipt of your order by email. This is not our acceptance of your order, but confirmation that it has been received.
Should you prefer to speak with a member of our staff you can call our sales team on 0121 773 4978 and we would be happy to process the order over the telephone.<
(5) Wait for acceptance of you order
You may not assume we have accepted your order until we send you an acceptance by email. Only if and when you receive our acceptance will we have a binding contract between us. You may receive acknowledgement from our payment processor advising you whether or not your credit or debit card payment has been authorised. This acknowledgement relates to your payment only and is not our acceptance of your order.
We will be entitled to refuse to accept your order if in our sole discretion we consider it necessary. In particular we must receive payment of the whole of the price for the goods that you order before your order can be accepted. If we refuse your order we will let you know as soon as we can. If we accept your order we will inform you without undue delay.
Once we have entered into a contract with you we shall supply you with the items specified in your order in accordance with the terms of the contract.
Other information about the Contract.
All payments are taken in full.
We can only conclude the contract with you in English and not in any other language.
The prices payable for goods that you order are set out in our website.
b. Furniture, Rug and other Product Cancellations & Returns
Goods can be returned within 7 days of delivery should it be unsatisfactory. The item must be returned undamaged, in its original condition and packaging. You are responsible for the cost of returning the rug or furniture item (unless the rug or furniture item is faulty). Once we have received the item and are happy it has been returned in the same condition as it was dispatched, we will issue you with a full refund on the purchase price of the goods. Alternatively you can choose to accept a credit for the full price of the rug you ordered. This can be used towards the purchase of another rug.
c. Newsletter & Discount
The Newsletter discount is only available for orders over £140.00
We cannot provide discounts on bespoke / custom items.
Certain furniture products such as beds, headboards, footstools, ottomans, sofas and any other furniture can require some assembly.
Made to Order:
Furniture products that have been made to order cannot be returned unless they are faulty. Our Customer Service Team can inform you if the item you are buying is made to order, this made to order information is also available on the product category page, prior to clicking on the product and the product page under the description.
Furniture products that have been made to order for trade / business orders cannot be returned unless they are faulty. Our Customer Service Team can inform you if the item you are buying is made to order, this made to order information is also available on the product category page, prior to clicking on the product and the product page under the description.
Refunds on Goods cancelled prior to delivery will be made as soon as possible following written notification of cancellation and in any case will not exceed a period of 30 days of that written notice. All refunds will be made onto the same card used to make the original purchase. Cancelled order refunds, are processed within 72 hours
Refunds are subject to a 15% admin cancellation charge.
Refunds on Goods already delivered will take place as soon as possible following the collection, return and inspection of such goods and in any case will not exceed a period of 30 days following that collection/return. These refunds are subject to a 15% admin cancellation charge and an additional £30 delivery charge.
Please note, whilst every effort is made to accurately reproduce the appearance of furniture, upholstery etc. We cannot accept any responsibility for any colour misrepresentations: different colour display settings on computer monitors can have an effect on the appearance of colours in our upholstery and furniture. The appearance of fabrics colours and furniture can vary in different lighting conditions, and our photos were taken in good daylight conditions.
We cannot accept returns for items on a basis of colour, and if your requirements are very particular in terms of your decor, please request a fabric swatch prior to buying the item.
All sizes given are approximate and the Buyer should check carefully that the goods will fit into the delivery address. The normal bed and mattress sizes (i.e. 3, 0" single 4'6" double and 5'0" king) refer to the sleeping surface only. The Buyer should check the overall dimensions of the furniture item or mattress given for each product, including depth.
Please be aware that mattress, rug and furniture sizes may vary slightly from their stated dimensions due to manufacturing tolerances.
Cancellation of Sofas
As a sofa is made-to-order and produced precisely to your requirements, no refunds or exchanges can be made unless your instructions have not been carried out, or the item is found to be faulty. A non-refundable deposit of 10% per sofa order will be payable if the order is cancelled after 7 days. Your statutory rights are not affected
Custom made products will be non-returnable and cannot be cancelled once the order has been placed on our website. Please ensure that the measurements are correct and note the estimated delivery time shown on the site to allow for production. All rugs are made to conform to BS3655.
Shedding is a natural characteristic of a deep pile rug and is not deemed to be a fault. This is common on Acrylic and Wool rugs and should be taken into consideration when choosing a product suitable rug for your home.
c. Our rights to cancel the contract
We may cancel the contract between us if:
* the goods you have ordered are unavailable for any reason;
* we do not deliver to your area; or
* one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract for either of these reasons we will notify you by e-mail and provide you with a full refund. We will not be obliged to offer any additional compensation for disappointment suffered.
d. Delivery of goods to you
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
Deliveries are usually 15 working days, but we ask that you allow up to 30 working days in the rare event that your item may be out of stock. Delivery times on custom made products will be displayed at the time of ordering. We will not be obliged to offer any additional compensation if the goods are not delivered within this time frame. You will be informed by email once your order has been dispatched, stating details of the courier used and the consignment note number. (Subject to the correct email address being entered when placing your order).
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
International deliveries are dispatched on a DDU basis (Delivery Duty Unpaid). This means the recipient should be liable for any local sales taxes, import duties and clearance fees which may be charged on the purchase. Sometimes goods may be subject to delays, due to customs or weather.
4. Our liability to you
a. Your remedy for damaged goods
In the unlikely event that the goods we deliver are not what you ordered or are damaged / defective, or the delivery is of an incorrect quantity, you must notify us within 7 days of receiving it.
We will then, at our option:
* make good any shortage or non-delivery; or
* replace any rug that following our inspection are damaged or defective; or
* refund the amount paid by you for the goods in question.
b. Limitations on our liability to you
You are responsible for observing and complying with all applicable regulations and legislation which affect your purchase and subsequent use of our goods. This includes obtaining all necessary customs, import or other permits to purchase goods from our site. Certain national laws may prohibit the importation or exportation of certain of our goods to you.
We make no representation and accept no liability in respect of the export or import of the goods you purchase.
To the extent that law permits us to do so, we exclude all our liability to you for any direct, indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem relating to the goods you buy from us, other than the remedies listed in paragraph c above.
If a court does decide we are liable to pay you compensation, that compensation will be limited to the amount paid by you for the goods in question.
Please note that nothing in this section of these terms and conditions (or in any other section) is intended to limit any rights you might have as a consumer or other statutory rights that may not be excluded by law, nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence of for fraudulent misrepresentation.
5. Price Promise
In the unlikely event that you find the identical rug or furniture item cheaper on a competitors website we guarantee to beat the price by a further £5.00. We will require a copy of the link to the page where this is offered to validate the price promise. Please note we are unable to offer to beat prices offered on auction websites.
6. Things you should know
a. Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
We do not store credit card details nor do we share customer details with any 3rd parties.
d. Third party rights
A person who is not a party to this contract has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
e. Governing law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
f. Entire agreement